Terms & Conditions

1. Introduction and Acceptance

Welcome to kb999, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ("T&C") constitute a legally binding agreement between you (the "User") and kb999 (the "Company"). By registering an account, logging in, depositing funds, or placing any wager on our platform, you confirm that you have read, understood, and fully accept these terms.

kb999 reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised date. Continued use of the platform after any changes constitutes your acceptance of the updated terms. We encourage all users to review these terms periodically, particularly before making deposits or claiming bonuses.

2. Eligibility and Account Registration

To create an account and use kb999's services, you must meet all of the following eligibility criteria:

• You must be at least 21 years of age. kb999 operates a strict 21+ policy and does not permit underage gambling under any circumstances.
• You must be a human individual and not a business, organization, or automated entity. Bot or scripted account activity is strictly prohibited.
• Each user may hold only one active account. Duplicate accounts will be suspended without notice and any winnings forfeited.
• You must provide accurate, current, and complete personal information during registration. Providing false details is a breach of these terms and may result in immediate account closure.
• You must not reside in a jurisdiction where online betting is explicitly prohibited by local law. It is your sole responsibility to verify your local laws before registering.

3. Account Verification (KYC)

kb999 is committed to preventing fraud, money laundering, and underage gambling. As part of our Know Your Customer (KYC) process, we may request documentation to verify your identity, age, and payment methods at any time. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withheld withdrawals.

• Government-issued photo ID such as a National ID Card (NID) or passport.
• Proof of address (utility bill or bank statement dated within the last three months).
• Proof of payment method ownership — for example, a screenshot confirming your bKash or Nagad account matches the registered name.
• Any additional documentation that kb999 may reasonably request to comply with its anti-fraud obligations.

4. Deposits and Withdrawals

kb999 supports a range of deposit methods designed for Bangladesh-based players. Accepted methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and select card payments. Minimum deposit and withdrawal amounts, along with any processing fees, are displayed clearly within the cashier section of your account.

Withdrawals are subject to the following conditions:

• All withdrawal requests undergo a security review before processing. kb999 aims to process approved withdrawals within 24 to 72 hours under normal operating conditions.
• Withdrawals may only be made to a payment method previously used to fund the account, to prevent fraud and money laundering.
• kb999 reserves the right to delay or decline a withdrawal request if KYC documentation is incomplete or if a transaction appears suspicious.

5. Bonuses, Promotions, and Wagering Requirements

kb999 offers a range of bonuses and promotions to eligible registered players. All bonuses are subject to specific terms that are communicated at the time of the offer. The following general conditions apply to all bonus offers:

• A wagering requirement (rollover) must be met before bonus funds or bonus-derived winnings can be withdrawn. The applicable rollover multiplier is stated in the individual bonus terms.
• Bonuses are intended for personal recreational use only. Any attempt to exploit, arbitrage, or abuse bonus offers — including the use of multiple accounts — will result in forfeiture of the bonus and associated winnings, and may lead to account closure.
• kb999 reserves the right to modify, suspend, or cancel any bonus or promotion at any time without prior notice.
• Free spins issued as part of a promotion expire within 7 days of being credited to an account unless otherwise stated.

6. Prohibited Activities

The following activities are strictly prohibited on kb999. Violation of any of these rules may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Using automated software, bots, scripts, or any other artificial means to interact with the platform or gain an unfair advantage.
• Colluding with other players, match-fixing, or engaging in any form of fraudulent betting to manipulate outcomes.
• Using stolen, unauthorized, or fraudulent payment credentials to fund an account or process withdrawals.

7. Intellectual Property

All content on the kb999 platform — including but not limited to logos, graphics, text, images, audio clips, game interfaces, and software — is the intellectual property of kb999 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.

Any reproduction, redistribution, modification, or commercial use of kb999's content without prior written consent is strictly prohibited and may constitute an infringement of copyright and trademark law.

8. Responsible Gaming

kb999 is firmly committed to responsible gaming and player welfare. We provide a range of tools to help you manage your gaming activity and stay in control. These include:

• Deposit limits (daily, weekly, and monthly) to help you budget your gaming spend.
• Session time-out features that allow you to set a maximum period of continuous play.
• Cooling-off periods where your account is temporarily restricted from gambling activity.
• Self-exclusion, which permanently or temporarily blocks access to your account for a period you choose. Contact our support team at [email protected] to activate this option.

9. Limitation of Liability

To the fullest extent permitted by applicable law, kb999 shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of funds, loss of data, interruption of service, or any technical errors. The platform is provided on an "as is" and "as available" basis without warranties of any kind.

In all cases where kb999 is found liable for damages related to platform use, the maximum compensation payable shall not exceed the total amount deposited by the user in the thirty (30) days preceding the event giving rise to the claim.

10. Account Suspension and Termination

kb999 reserves the right to suspend, restrict, or permanently close any account at its sole discretion if it reasonably suspects a breach of these Terms & Conditions or any applicable law. Grounds for suspension or termination may include:

• Providing false, misleading, or forged identification or financial documents.
• Evidence of collusion, match manipulation, or exploitation of game vulnerabilities.
• Attempted or actual abuse of any bonus, promotional offer, or referral programme.

11. Privacy and Data Protection

kb999 collects and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions. By using the platform, you consent to the collection, storage, and use of your personal data as described in the Privacy Policy. We use SSL encryption and industry-standard security measures to protect your information.

kb999 will never sell or rent your personal data to third parties for marketing purposes without your explicit consent. However, we may share data with regulatory authorities, payment processors, and fraud-prevention services where required to do so by law or contractual obligation.

12. Governing Law and Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which kb999 operates. Any dispute arising from the use of the platform that cannot be resolved amicably shall be submitted to binding arbitration or the competent courts of the applicable jurisdiction.

• If you believe a game outcome was the result of a technical malfunction, you must contact support within 48 hours. Claims submitted after this window may not be investigated.
• kb999's decisions regarding bonus disputes, account reviews, and game outcomes are final and binding unless a clear technical error is demonstrated.
• Players wishing to raise a formal complaint should do so in writing via email to [email protected], clearly stating the nature of the dispute, their account ID, and any supporting evidence.

13. Changes to These Terms

kb999 may revise these Terms & Conditions at any time. When we make material changes, we will notify registered users via the email address associated with their account and update the revision date at the top of this page. If you do not agree with the revised terms, you must stop using the platform and request account closure.

Your continued use of kb999 following the posting of revised terms constitutes your acceptance of those changes. We recommend bookmarking this page and checking it regularly to stay informed of your rights and obligations as a user.

14. Contact Us

If you have any questions about these Terms & Conditions, or wish to raise a concern, please reach out to our support team. Email: [email protected]. Our team is available 24/7 to assist players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all regions of Bangladesh.